Privacy statement

We process the following personal data

First and last name, telephone number, place of residence, (business) e-mail address, job title, contact history, IP address, cookie ID (read more about cookies in our cookie statement) and/or surfing behaviour. See specifically the personal data mentioned under each heading of this statement.

Application of this privacy statement

This privacy statement applies to all personal data that Touchtribe processes on behalf of clients or which are necessary for the provision of services to clients.

How we use personal data

When using our websites and services, it is possible that you leave certain information with us. Sometimes this can be personal data. What kind of personal data we process is described below.

Explanation and purposes of the use of personal data

Personal data may only be used for specific, explicit and legitimate purposes. Touchtribe processes personal data for the following purposes: 

Requesting an offer

Type of personal data: name, e-mail address, telephone number, company name

You can request a quote through our website or our other communication channels. We use this information to prepare and send offers. We also include data in our administration so that we have a clear picture of leads, opportunities and orders and can help you as efficiently as possible.

We process your data with your permission. As far as permission has not (yet) been given explicitly for the processing of your data, we process this data for the preparation (offer), execution and possible termination of the agreement between you and Touchtribe.

When you become a customer of Touchtribe, we are legally obliged to keep certain data for the duration of the customer relationship and for a period of seven years thereafter, for the purpose of business documents such as accounting records and invoices for sales tax.

Digital communication

Type of personal data: name, e-mail address, telephone number, company name

You can get in touch with Touchtribe via chat, e-mail, contact forms or by contacting us by telephone. The information we collect is used to answer your questions, to set up further communication and to provide you with the desired information. For these data, the legal retention period of seven years applies as long as they are fiscally relevant and for the purpose of business documents.

If you are a customer at Touchtribe, we process this data in order to execute an agreement made with you. If you are not a client, we process this data on the basis of your consent.

Delivery of services and contractual obligations

Type of personal data: first and last name, address, place of residence, telephone number, e-mail address

In order to execute our contractual rights and duties as efficiently as possible, we process your data, such as for invoicing, keeping licences and fulfilling legal retention obligations. We are legally obliged to save this data during the contractual relationship and for a period of seven years insofar as this is for the purpose of business documents. Furthermore, we process this data in order to execute an agreement with you. 

Newsletters, information and content

Type of personal data: name, e-mail address, company name

Via our websites, it is possible to download content and information. You can also subscribe to various newsletters. We use your data to send you the requested information. We may also use them for commercial purposes, such as informing you about services provided by Touchtribe or companies in the Makerstreet network.

Applications

Type of personal data: first and last name, address, place of residence, telephone number, CV, motivation letter, VOG (certificate of good conduct) if applicable, diploma, references

Through our work pages you can respond to vacancies at Touchtribe or agencies within the Makerstreet network.

We will keep your data during the application process and for a maximum of four weeks after it has been completed. If there is no suitable vacancy, with permission we may keep your data for up to one year, should a vacancy arise that does match.

All data is processed on the basis of your consent.

Events

Type of personal data: name, e-mail address, telephone number and company name

Touchtribe regularly organises events for which you can register. The registration details are used to grant access to activities and to be able to contact you by e-mail for business purposes. We process your data with your permission as long as you wish to continue receiving our newsletters.

Data retention period

Touchtribe will not keep your data longer than strictly necessary. If you have any questions about this, please contact us via info@touchtribe.nl.

Provision of personal details to third parties

We treat personal data with confidentiality. Personal data that we collect may in some situations be shared with third parties in order to provide our services. This may include organisations such as debt collection agencies, application suppliers, cloud providers and our accountants. Furthermore, we will not provide the data you provided to other parties, unless you have given us your prior consent, unless this is necessary for the execution of the agreement or unless we are allowed or required to do so by law.

If we work together with organisations that process your data or your customers' data on our behalf, we conclude a processing agreement to ensure a high level of data security and confidentiality. Touchtribe remains responsible for this processing.

The service providers that Touchtribe uses are:

• Google for the processing of email, route & analytics data;

• Recruitee for the processing of vacancies;

• Pipedrive CRM for processing customer information and orders.

• Active Campaign for marketing automation

• Leadinfo: We use the lead generation service of Leadinfo B.V., Rotterdam, the Netherlands. The tool recognises company visits to our website based on IP addresses and shows us publicly available information such as company names or addresses. In addition, Leadinfo places two first-party cookies to evaluate user behaviour on our website and processes domains from form entries (e.g. "Leadinfo.com") to correlate IP addresses with companies and improve services. More information is available at www.leadinfo.com. On this page: https://www.leadinfo.com/en/opt-out you have an opt-out option. When you opt out, your data is no longer recorded by Leadinfo.

When transferring personal data to a recipient in a country outside the European Economic Area that does not offer an adequate level of protection, we take measures to ensure that your personal data is adequately protected.

Profiling and cookies

We combine personal data from various online sources (e.g. information entered in a contact form and your visitor behaviour on our website), in order to provide you with the best possible online experience. By combining your data, we can display personalised content on the various websites that match your interests. We can also personalise our e-mails in this way. This prevents you from seeing content or being sent information that is less relevant to you.

We use cookies to collect and combine this data.

When you visit our website for the first time, we show a message explaining cookies. We will ask you to agree to the use of these cookies.

You can find more information about this in our cookie policy.

Security of your personal data

We make every effort to limit misuse of and unauthorised access to individual information. We ensure that only necessary persons have access to the information in order to provide our services and that access to the information is secured and our security efforts are routinely monitored.

Third party websites

These privacy statements do not apply to third party websites that link to our websites. We cannot guarantee that these sites will handle your information in a reliable or secure manner. You should always read the privacy statements on those websites before you use them, to find out how they will treat your information.

The Touchtribe website contains a number of links to other websites of organisations. Touchtribe is not responsible for the way they process personal data.

Rights of those concerned

You have the following rights:

• Right of inspection: you have the right to inspect the individual personal data that we process about you;

• Right to rectification: you have the right to amend or correct individual information that we process about you if it is incorrect or inadequate;

• Right to object: you can object to the processing of your personal data and to direct marketing;

• Right to erasure: you can require us to erase your data;

• Right to data portability: if technically possible, you retain the right to have the individual information we process about you transferred to a third party;

• Right to limitation of processing: in some cases you can request that we limit the processing of your personal data, for a short time or otherwise, which means that we will process less of your personal data.

You have the right to withdraw your consent at any time if the processing is based on your consent. To prevent misuse, we may ask you to identify yourself. In order to exercise your rights, please send a request to info@touchtribe.nl. Touchtribe will comply with your request as soon as possible, but at the latest within 1 month (unless the request is more complex).

Contact

If you wish to contact us regarding this privacy statement, you can do so through our contact details.

We will be pleased to help you if you have any questions regarding the processing of personal data. If, despite this, we are unable to reach an agreement, you retain the right to lodge an objection with the privacy supervisor. You can contact the Netherlands Authority for the protection of personal data.

Changes to privacy statement

We may amend this privacy statement from time to time and we shall endeavour to keep website visitors, customers and prospects informed of these amendments. Below you can read when this privacy statement was last amended.

Do you have any questions about this privacy statement? Then you can contact us via our contact details.

This privacy statement was last amended on 08-04-2022.